If you've decided that the Albert app is no longer right for you, it's important to properly deactivate your account to ensure no further payments are deducted. This guide will walk you through the necessary steps to delete your Albert account and stop any associated fees.

Ensure Your Account Balance is Zero

Before you can deactivate your Albert account, you must ensure all your Albert accounts have a zero balance. This includes withdrawing all funds from your Albert Cash, Savings, and Investing accounts back to your linked bank account. Keep in mind that transfers can take a few days to process. Additionally, if you have any outstanding Instant balances (cash advances), you need to repay them in full before proceeding.

Deactivate Your Albert Account through the App

Follow these steps to deactivate your account using the Albert app:

1. Open the Albert App: Launch the app on your device.
2. Access Your Profile: Tap the profile icon (👤) at the bottom of the screen.
3. Open the Menu: Tap the menu icon (☰) in the top-left corner.
4. Navigate to Help Center: Scroll down and select "Help Center."
5. Select "Deactivate or Close My Accounts": Choose this option to initiate deactivation.
6. Follow the Prompts: Enter your Social Security Number for verification, and provide the last four digits of your Albert card if asked.
7. Confirm Deactivation: Read any additional instructions and confirm that you want to deactivate your account.

Confirm Account Closure

After completing the deactivation steps, you should receive a confirmation message within the app or via email stating that your account has been deactivated. Once your account is closed, you can uninstall the Albert app from your device if you wish.

Additional Option: Deactivate Your Account via Email

If you prefer to close your account by email or encounter issues within the app, you can contact Albert’s customer support:

1. Compose an Email: Write to support@albert.com.
2. Use a Clear Subject Line: For example, "Request for Account Cancellation."
3. Include Necessary Information: Provide your full name, Albert account number, date of birth, current billing address, email address associated with your Albert account, and phone number.
4. State Your Request: Clearly express your desire to deactivate your account and ensure no further charges occur.
5. Request Confirmation: Ask for written confirmation once the deactivation is complete.
6. Attach Verification Documents: Include a copy of your ID if necessary to expedite verification.

Important Notes

• Subscription Fees: The subscription fee will continue to auto-renew until you cancel or your Albert account is closed. Deactivating your account stops any future subscription charges.
• Bank Account Unlinking: Closing your Albert account will automatically unlink your connected bank accounts, ensuring no further transactions occur between Albert and your bank.
• Account Reactivation: Even after deactivation, your login details remain active. You can reactivate your account at any time by logging in.
• Pending Transactions: Any pending or future deposits sent to your Albert account after closure will be bounced back to the sender.

Potential Issues and Tips

While the deactivation process is designed to be straightforward, some users may encounter challenges:

• Difficulty Locating Deactivation Option: The option to deactivate is found under "Help Center" > "Deactivate or Close My Accounts." Make sure your app is up to date to access all features.
• Verification Hurdles: If SSN verification fails, double-check that you've entered the correct number. For issues with entering the last four digits of your Albert card, refer to the card details within the app.
• Outstanding Balances Delaying Deactivation: Transferring funds or repaying advances can take several days. Initiate these actions well in advance of deactivation.
• App Performance Issues: If the app crashes or experiences errors, try closing and reopening it. If problems persist, proceed to deactivate your account via email.

Properly deleting the Albert app and ensuring no further payments are taken requires you to deactivate your account following the steps above. By ensuring your account balance is zero and confirming deactivation, you can smoothly transition away from Albert without worrying about unexpected charges. If you encounter any issues, don't hesitate to reach out to support@albert.com for assistance.

Remember, managing your finances is all about staying informed and proactive. Good luck!