If you've decided that the Cleo app is no longer meeting your financial needs, it's crucial to properly cancel your subscription to avoid any future charges before deleting the app from your device. Simply deleting the app won't cancel your subscription or stop payments. Follow the steps below to ensure your account is fully closed and no more payments are deducted.

Cancel Your Cleo Subscription

Before deleting the app, you must cancel your subscription. Here's how:

Using the In-App Chat

1. Open the Cleo App: Launch the Cleo app on your device.
2. Start a Chat with Cleo: Tap on the chat icon to begin a chat session.
3. Type "Cancel": Enter the word "Cancel" into the chat window.
4. Follow the Prompts: Respond to Cleo's questions to confirm your cancellation.
5. Tap "Unsubscribe": After answering the questions, tap the "Unsubscribe" button that appears.
6. Confirm Cancellation: Check your email for a confirmation that your subscription has been canceled.

Alternative Method

1. Go to Your Profile: Open the Cleo app and navigate to your profile.
2. Select "Subscriptions": Tap on "Subscriptions" from the menu.
3. Tap "Unsubscribe from Cleo Plus": Choose the option to unsubscribe.
4. Confirm Cancellation: Follow the prompts to confirm your cancellation.
5. Check for Confirmation Email: Verify that you have received an email confirming your cancellation.

Delete the Cleo App

After successfully canceling your subscription, delete the Cleo app from your device as you would uninstall any other app.

Important Notes

Complete the Cancellation Process

Make sure to answer all the questions during cancellation and tap the "Unsubscribe" button. Not completing these steps means your subscription remains active.

Automatic Bank Account Unlinking

Once your subscription is canceled, any linked bank accounts will be unlinked automatically, and your financial data will be removed.

Refund Eligibility

If you cancel within one month of signing up and haven't requested a cash advance, you may be eligible for a refund. Refunds can take up to four business days to process. However, if it's been longer than a month since you signed up or you've requested a cash advance, you won't be eligible for a refund.

Active Cash Advances

If you have an active cash advance when you cancel, you're still required to repay it on the scheduled date.

Future Charges

After cancellation, you should not incur any further charges. Monitor your bank statements to confirm no additional payments are deducted.

Dealing with Potential Issues

Charges After Cancellation

If you notice charges after canceling, contact Cleo Support at support@meetcleo.com immediately. Include any confirmation emails or screenshots of your cancellation.

Slow Response Times

Be aware that customer support may take some time to respond. Persistence might be necessary.

Unauthorized Charges

If unauthorized charges continue, consider disputing the charges through your bank or credit card provider. Keep a close eye on your accounts for any unusual activity.

Properly canceling your Cleo subscription is essential to ensure you're not unexpectedly charged in the future. By following the steps outlined above, you can confidently delete the app, knowing your subscription is canceled and your financial information is secure.

If you encounter any issues or have questions, don't hesitate to contact Cleo's customer support at support@meetcleo.com. They're available to help resolve any problems you might face during the cancellation process.