If you're looking to delete your FloatMe app and ensure that no more payments are deducted from your account, you're in the right place. FloatMe is a handy cash advance app that helps bridge the gap until your next payday. However, when it's time to part ways, it's crucial to cancel your membership correctly to avoid unexpected charges. This guide will walk you through the simplest steps to close your FloatMe account and stop any future fees.

Step-by-Step Guide to Cancel Your FloatMe Membership

Method 1: Cancel Through the FloatMe App

Follow these steps to cancel your membership directly through the app:

1. Open the FloatMe App: Launch the FloatMe app on your mobile device.
2. Access Membership Settings: Tap on "Membership" in the app menu.
3. Navigate to Cancellation Option: Scroll down to the bottom of the Membership section.
4. Select "Cancel Membership": Tap on "Cancel membership".
5. Confirm Cancellation: Confirm the cancellation when prompted.
6. Await Confirmation Email: Wait for an email from FloatMe confirming your membership has been canceled.

Important: Do not uninstall the app until you've received the confirmation email. Simply deleting the app does not cancel your membership or stop the monthly fees.

Method 2: Cancel via Email

If you prefer to cancel via email, follow these steps:

1. Compose an Email to Support: Open your email client and address a new email to support@floatme.com.
2. Request Account Closure: Clearly state that you wish to withdraw your consent to receive communications electronically and that you'd like to close your FloatMe account.
3. Include Account Details: Provide necessary details, such as your full name, the email address associated with your account, and your phone number.
4. Send the Email: Send the email and wait for a response from FloatMe Support.
5. Receive Confirmation: Await a confirmation email verifying that your account has been closed.

Method 3: Cancel Through the Help Portal

You can also cancel your membership via the FloatMe Help Portal:

1. Visit the Help Portal: Navigate to the FloatMe Help Portal at floatme.zendesk.com.
2. Submit a Support Ticket: Create a new support ticket requesting to cancel your membership and close your account.
3. Provide Account Information: Include your name and account details to expedite the process.
4. Send the Request: Submit the support ticket.
5. Await Confirmation: Wait for a confirmation email confirming your account has been closed.

What to Expect After Canceling

After you've canceled your FloatMe membership, here's what you can expect:

• No More Monthly Fees: FloatMe will stop charging the monthly Connection Fee.
• Automatic Unlinking of Bank Account: Your linked bank account will be automatically unlinked upon account closure.
• Outstanding Floats: If you have any outstanding cash advances (Floats), you're still responsible for repaying them.
• Limited Access to Features: You'll retain access to other app features until the end of your current subscription period, but you won't be able to request new Floats.

Important Tips and Notes

• Don't Just Uninstall the App: Removing the app from your device does not cancel your membership or stop charges. Always follow the cancellation steps first.
• Membership Auto-Renews Until Canceled: FloatMe memberships auto-renew. To stop future charges, you must actively cancel your membership.
• Monitor Your Bank Statements: After canceling, keep an eye on your bank account to ensure that no additional charges occur.
• Keep Confirmation Records: Save any confirmation emails or correspondence with FloatMe Support as proof of cancellation.
• Check for Multiple Accounts: If you use multiple email addresses, ensure you don't have more than one active FloatMe account to avoid unexpected charges.

Troubleshooting Common Issues

If you encounter problems during the cancellation process, consider the following solutions:

Didn't Receive a Confirmation Email?

• Contact Support: If you don't receive a confirmation email within a reasonable time, reach out to FloatMe Support to verify that your cancellation was processed.

Having Trouble Logging In?

• Email Support Directly: If you're unable to access your account to cancel, contact FloatMe Support directly via email or the help portal for assistance.

Still Being Charged After Cancellation?

• Verify Account Closure: Ensure that your account was indeed closed and provide any cancellation confirmation to FloatMe Support.
• Dispute Unauthorized Charges: If necessary, dispute any unauthorized charges with your bank.

By taking these steps, you can confidently close your FloatMe account knowing that your membership is canceled, your bank account is unlinked, and no future payments will be deducted.

Need Further Assistance?

• Email Support: support@floatme.com
• Help Portal: floatme.zendesk.com