Vola Finance offers instant cash advances to help users cover unexpected expenses. If you've decided to discontinue using Vola Finance, it's important to properly close your account to prevent any further deductions from your bank account. This guide provides step-by-step instructions to delete the Vola Finance app and stop all future payments.

Settle Any Active Advances

Before closing your Vola Finance account, ensure that you have no active cash advances. Follow these steps to check and repay any outstanding advances:

1. Open the Vola Finance App: Launch the app on your mobile device.
2. Access the "Advances" Section: Navigate to view any active cash advances.
3. Repay Outstanding Advances: Follow the in-app instructions to make a payment.

Note: You cannot cancel your account if you have an active advance. All advances must be fully repaid before proceeding.

Cancel Your Subscription Within the App

After settling any advances, you can cancel your subscription directly through the Vola Finance app:

1. Access Settings: Open the app and tap the "Profile" or "Settings" icon, usually located in the top-right corner.
2. Select "Subscription" or "Account": In the settings menu, find and select "Subscription," "Membership," or "Account Settings."
3. Cancel Subscription: Choose "Cancel Subscription" or "Unsubscribe" and follow the on-screen prompts to confirm.

Confirmation: You should receive a confirmation message within the app indicating that your subscription has been successfully terminated.

Verify Automatic Payments Are Stopped

Ensure that no more charges will be deducted from your bank account:

1. Check for Confirmation Emails: Look for an email from Vola Finance confirming your cancellation. Keep it for your records.
2. Monitor Your Bank Account: Over the next few weeks, review your bank statements to confirm that no additional charges are processed.

Unlink Your Bank Account (If Necessary)

To add an extra layer of assurance, you may wish to unlink your bank account from Vola Finance:

1. Open the Vola Finance App: Go to the "Settings" or "Bank Accounts" section.
2. Select Your Linked Bank Account: Tap on the bank account linked with Vola Finance.
3. Unlink the Account: Choose "Remove" or "Unlink Bank Account" and confirm when prompted.

Delete the Vola Finance App from Your Device

After completing the above steps, you can remove the app from your device:

• For iOS Devices: Press and hold the Vola Finance app icon until it starts to wiggle. Tap the "X" that appears on the icon and confirm the deletion when prompted.
• For Android Devices: Press and hold the Vola Finance app icon. Drag it to the "Uninstall" option at the top or select "Uninstall" from the menu. Confirm the deletion when prompted.

Additional Tips and Important Information

Consider the following tips to ensure a smooth cancellation process:

1. Contact Customer Support If Needed: If you encounter any issues during cancellation, reach out to Vola Finance customer support at hello@volafinance.com for assistance.
2. Revoke ACH Authorization: To prevent Vola Finance from initiating any future withdrawals, consider revoking your ACH authorization. Contact your bank directly to inquire about this process.
3. No Need to Cancel App Store Subscriptions: Vola Finance charges subscription fees directly through the app, not via the App Store or Google Play Store. You do not need to manage any subscriptions through your device's app store settings.
4. Billing Cycle Considerations: Cancel your subscription at least 24 hours before the next payment is due to avoid being charged for the next billing cycle.
5. Keep Records of All Communications: Save all emails and confirmations related to your account cancellation and subscription termination for future reference.

Potential Issues and How to Address Them

Some users may encounter difficulties during the cancellation process. Below are common issues and suggested solutions:

1. Delayed Response from Customer Support: If you do not receive a timely response, check your email's spam or junk folder.
2. Unauthorized Charges After Cancellation: If you notice unexpected charges after canceling, contact both Vola Finance and your bank immediately to dispute the transactions.
3. Login Issues Preventing Cancellation: If you're unable to log into the app due to a changed phone number or other issues, contact customer support at hello@volafinance.com for assistance accessing your account.

By following these steps, you can confidently close your Vola Finance account and prevent any further payments. Remember to settle any outstanding advances, cancel your subscription within the app, and verify that your bank account is unlinked. If you encounter any issues, contact customer support for assistance.