Cash Advance Apps

How to stop Brigit from taking money?

How to stop Brigit from taking money?

By Editorial Team
Last Updated: Apr 03, 2025

If Brigit is still taking money from your account, it means your subscription is still active. To stop them from taking money, you need to cancel your membership and delete your account. You can do this directly in the app or on their website. Remember to disable the Credit Builder feature if you have it before canceling. After canceling, go to "Account Settings," select "Delete My Account," and confirm to ensure no further charges.

How do I cancel my Brigit cash advance account?

There are three ways to cancel your Brigit account:

  1. Via the app: Open the Brigit app, tap on the profile icon at the top right corner, go to 'Account Settings', tap on 'My Subscription', and select 'Cancel & Switch to Free plan'. You'll see a confirmation screen stating your subscription is canceled.
  2. On the website: Log in to your Brigit account at https://app.hellobrigit.com/login, go to 'Settings', click on 'My Subscription', and select 'Cancel & Switch to Free plan'. A confirmation page will appear stating your subscription is canceled.
  3. Via email: Send an email to support@hellobrigit.com or info@hellobrigit.com requesting to cancel your subscription. A Brigit team member will assist you with the process.

Note: If you have the Credit Builder feature, make sure to disable it before canceling your subscription.

To delete your account after canceling, go to 'Account Settings', select 'Delete My Account', and confirm that you want to delete your account.

Table of contents

How do I cancel my Brigit cash advance account?What do users say?Contact Brigit customer support

What do users say?

After reviewing numerous user comments, several common concerns emerge about stopping Brigit from taking money:

  • Unexpected Charges: Some users mention being charged subscription fees even after canceling their accounts or without using the service at all.
  • Difficult Cancellation Process: There are reports of users finding it hard to cancel their subscriptions, with the app allegedly making it challenging to end the service.
  • Ongoing Withdrawals: A few users express frustration over Brigit continuing to withdraw funds from their bank accounts despite attempts to stop the charges.
  • Customer Support Issues: Several users highlight difficulties in reaching human customer support to resolve billing problems, often encountering automated responses instead.

Contact Brigit customer support

There are other ways to get ahold of Brigit in case you’re having difficulties reaching out to them. We list them all here:

  1. Email: send an email to support@hellobrigit.com, info@hellobrigit.com, or terms1@hellobrigit.com
  2. Chatbot: chat with Jess in the Brigit app via Account Settings or on their website at hellobrigit.com/support
  3. Help Center: submit a request through the Brigit Help Center at help.hellobrigit.com or via the "Submit a Request" form at https://help.hellobrigit.com/hc/en-us/requests/new