Cash Advance Apps

How to stop Cleo from taking money?

How to stop Cleo from taking money?

By Editorial Team
Last Updated: Apr 03, 2025

If Cleo is still taking money from you, it means your subscription is still active. To stop them from taking money, you need to cancel your subscription. You can do this by typing "cancel" in the chat and following the prompts to unsubscribe, or by going to your profile in the app, selecting "Subscriptions", and tapping "Unsubscribe from Cleo Plus". You'll receive a confirmation email once your subscription has been cancelled.

How do I cancel my Cleo cash advance account?

There are two ways to cancel your Cleo Plus subscription:

  1. Via Chat: type 'cancel' in the Chat and follow the prompts. After answering a few questions, you'll be given an 'Unsubscribe' button. Tap it to unsubscribe.
  2. Via the app: go to your profile in Chat, select 'Subscriptions', and tap 'Unsubscribe from Cleo Plus'.

You'll receive a confirmation email once your subscription has been cancelled.

Table of contents

How do I cancel my Cleo cash advance account?What do users say?Contact Cleo customer support

What do users say?

After analyzing hundreds of reviews posted in February and March 2025, we found several users expressing significant frustration about stopping Cleo from taking money from their accounts after they believed they had canceled or opted out of the service.

  • Charged after cancellation: Several users report that Cleo continued to charge monthly subscription fees even after they canceled their accounts or unsubscribed from the service.
  • Unable to stop charges: Users express frustration with being unable to prevent Cleo from taking money from their bank accounts, even after deleting the app or requesting to cancel.
  • No human customer support: Many reviewers mention difficulties reaching customer support, often only interacting with unhelpful bots, making it hard to resolve billing issues or get refunds.
  • Unauthorized charges: Some users claim that Cleo withdrew money from their accounts without permission or charged them multiple times for the subscription fee.
  • Difficulty in canceling subscription: Some users find it hard to cancel their subscriptions or close their accounts, feeling trapped into ongoing charges.

Contact Cleo customer support

If you need to contact Cleo's customer support, here are all the ways you can do that:

  1. In-app chat: type your issue or ask for help within the Cleo app to access the in-app chat.
  2. Support link: if the in-app chat doesn't resolve your problem, use the link provided within the app to contact the customer support team.
  3. Email: send an email to team@meetcleo.com.
  4. Website: visit the developer website for support.
  5. App support: access app support through the app listing or website.
  6. Priority support: if you're a Cleo Credit Builder subscriber, you have access to priority support.
  7. Mail: send mail to Cleo AI Inc. at Corporation Trust Center, 1209 Orange Street, San Francisco, CA 94016.

We recommend trying the in-app chat first for the quickest assistance.