Cash Advance Apps

How to stop EarnIn from taking money?

How to stop EarnIn from taking money?

By Editorial Team
Last Updated: Apr 03, 2025

If EarnIn is still taking money from you, it means your account is still active. To stop them from taking money, you need to close your account either through the app or by emailing them at care@earnin.com and asking them to close your account.

How do I cancel my EarnIn cash advance account?

There are two ways to cancel your EarnIn account:

  1. Via the app: open the EarnIn app, tap the triple bar icon at the lower right corner to access Settings. Tap on your profile where your name and phone number are displayed, select 'Close My Account', and follow the prompts to complete the cancellation.
  2. Via email: send an email to care@earnin.com at least three business days before your scheduled debit date. Mention that you wish to close your account and revoke any authorizations.

We recommend canceling at least three business days before your next scheduled debit date to ensure all pending transactions are properly handled.

Table of contents

How do I cancel my EarnIn cash advance account?What do users say?Contact EarnIn customer support

What do users say?

After analyzing hundreds of reviews posted in March 2025, we found several users expressing frustration about stopping EarnIn from taking money from their accounts.

  • Early withdrawals causing overdrafts: Some users reported that EarnIn withdrew repayments before their paycheck was deposited, leading to negative account balances and overdraft fees.
  • Difficulties deleting accounts: A few users mentioned being unable to delete their EarnIn account or stop the service, feeling stuck without a clear way to opt out.
  • Unhelpful customer support: Users also expressed frustration with customer support, describing it as unresponsive or unhelpful when trying to resolve issues related to stopping payments or account problems.

Contact EarnIn customer support

If you need to get in touch with EarnIn customer support, here are all the ways you can reach them:

  1. Live chat: available 24/7 via the EarnIn app.
  2. Online support: sign in to your account on earnin.com to access support.
  3. Email: send an email to care@earnin.com. For complaints, email complaints@earnin.com.
  4. Phone: call 888-551-1784.
  5. Mail: write to Activehours, Inc. dba EarnIn, Attn: Customer Care, 391 San Antonio Road, Third Floor, Mountain View, CA 94040.
  6. Help Center: visit the Help Center on the website.
  7. Social media: send messages on Facebook, Twitter, Instagram, or YouTube.
  8. Text messaging: reply HELP to any text message received from EarnIn.
  9. Community advocate: contact a community advocate via the app on your mobile device.