To cancel your Gerald cash advance account, just send an email to support@joingerald.com requesting to close your account.
After analyzing reviews from January to March 2025, we found several users expressing frustration about stopping Gerald from taking money from their accounts.
- Unable to cancel charges: Multiple users mention being charged even after attempting to cancel their subscriptions or delete their accounts. They express concern over ongoing fees despite not using the app or its services.
- Can't unlink bank accounts: Some reviewers report difficulties unlinking their bank accounts from the app, leaving them worried about unauthorized or continued charges without their consent.
- Unresponsive customer support: Users describe struggles in reaching a real person in customer support, often relying on automated responses that fail to resolve issues related to stopping charges or closing accounts.
- No refund policy: Several users are frustrated with the company's strict no refund or cancellation policy, which prevents them from getting refunds for unwanted purchases or stopping automatic charges.
- Charged for undelivered items: A few users mention being charged for products they never received from the app's store and being unable to get a refund or cancel the order.
If you need assistance, there are several ways to get in touch with Gerald's customer support. We list them all here:
- Contact Us page: use the 'Contact Us' page on Gerald's official website.
- In-app help: find contact information through the 'Contact Us' or 'Help' section within the app, or use the "App Support" link in the app's SUPPORTS section.
- Chat support: use the in-app chat support feature.
- Email: send an email to support@joingerald.com.
- Android support email: Android users can email androidsupport@joingerald.com.
- Call: call customer support at +1 862-800-2564.
- Mail: send correspondence to 169 Madison Ave, New York, NY 10016, United States.
- FAQs: refer to detailed FAQs for assistance.