Out of hundreds of user reviews published in early 2025, here are some of the biggest frustrations shared:

• Hard to cancel: Dozens of users report that canceling their accounts or subscriptions is confusing and difficult, with some saying it's nearly impossible.
• Unwanted charges: Many mention being charged fees without consent, even after attempting to cancel, or being billed for services they didn't use.
• Poor customer service: Several users express frustration over the lack of responsive support, citing difficulties in reaching assistance when needed.
• Unauthorized withdrawals: Multiple users complain about unexpected withdrawals from their bank accounts without permission or notice.
• Technical issues: Some report problems with the app, such as trouble linking bank accounts, app freezing, or difficulty accessing features.

Overall, users are most dissatisfied with difficulties in canceling services and unexpected charges.

Even though Albert is a legitimate company, we found 60+ reviews published recently describing the service as scammy (for context, this is out of hundreds we analyzed). About 40 explicitly call the service a “scam”, “fraud”, or “thieves,” while others mention unauthorized charges or hidden fees that made them feel deceived.

Several users express concerns about difficulties in canceling their accounts or stopping unwanted charges, and some worry about identity theft or misuse of their personal information. Many also report issues with customer service, saying it's nearly impossible to reach a real person or get helpful assistance.

The overarching theme is that people feel tricked or financially harmed, often pointing to unwanted subscriptions, surprise fees, and an inability to cancel or resolve issues. Just a heads up if you're considering using Albert—you might want to proceed with caution based on these reports.

We found sixteen overdraft-related complaints, most describing unauthorized withdrawals that left their bank accounts overdrawn.

Several users report being unable to cancel subscriptions or close their accounts, with the app continuing to charge fees—even after disabling auto-withdrawals—leading to further overdrafts.

Users also mention that customer support was unhelpful, and that the app kept withdrawing funds even when there was no money, causing overdrafts and negative balances.