Brigit Reviews Complaints

Positive

1%

Negative

99%

Many users complain about Brigit's subscription model, highlighting the high monthly fees ranging from $8.99 to $15, which they find excessive for the limited cash advance amounts offered, often capped at $50. Users express frustration over misleading advertising, as they are not informed about the subscription fees upfront and feel trapped into paying them. Some mention that despite paying for the subscription, they still face difficulties in qualifying for cash advances due to the app's scoring system. The sentiment is largely negative, with users feeling that the service is not worth the cost, especially when compared to other apps offering better terms.

App reviews talking about Subscription Model:

"...they charge a monthly fee plus I have had it for over 1 year and never got an increase in the amount I can borrow it stayed at 50 dollars..."

"I was so excited to try out this app because I’ve seen the commercials all over the place and saying how there’s no membership fees no late fees, but after you get done putting in your information..."

"...now that they charge 8.99 for a subscription and still charge an advance fee to get the $50... There are much better options..."

Positive

7%

Negative

93%

Many users complain about significant stability issues with the Brigit app. Common problems include difficulties with account registration, such as the app freezing during the process or rejecting valid email addresses and phone numbers. Users also report being unable to log in, with the app incorrectly indicating that login credentials are invalid. Some mention that the app glitches during bank account linking or while trying to provide feedback, leading to frustration. These stability issues have left users unable to access the services they need, with some expressing distrust and considering blocking the app from their bank accounts.

App reviews talking about App Stability:

"...the app froze on the registration screen i’ve uninstalled and reinstalled and still gets to the same spot every time and freezes..."

"The connection is really bad. And no, it’s not my connection..."

"...app says my email doesn't exist and my phone number is invalid. I have had both my email and my phone number for years!"

Positive

12%

Negative

88%

Many users complain about difficulties with canceling their Brigit subscriptions, often citing unauthorized charges even after they believe they've canceled. A recurring theme is the frustration over being charged monthly fees despite attempts to unsubscribe, with some users mentioning that customer service is unresponsive or unhelpful in resolving these issues. Several reviews describe the app as a scam, with users feeling trapped by a service they no longer wish to use. The sentiment is overwhelmingly negative, with users expressing anger over what they perceive as deceptive practices and a lack of support.

App reviews talking about Subscription Cancellation:

"...I canceled my account and brigit is still pulling money out of my account..."

"I cancelled this a couple of years ago. Now I’m being charged $9.99 AGAIN!"

"...even after you cancel, they still will steal money from you..."

Positive

15%

Negative

85%

Many users express frustration with Brigit's advertising, labeling it as misleading and false. They report that the app does not deliver on its promises, such as instant cash advances, and instead imposes unexpected membership fees. Some users mention being misled about eligibility criteria, like needing a minimum income of $1500, which isn't clearly communicated upfront. Others complain about the app's failure to provide necessary financial statements, affecting their credit applications. There are also mentions of a legal settlement due to misleading practices, further fueling distrust among users. Overall, the sentiment is largely negative, with users feeling deceived by the app's claims.

App reviews talking about Advertising Accuracy:

"...what they don’t tell you is you have to have an income of $1500 a month or more to use any of their services..."

"SCAM! Do not subscribe to Brigit because they tell you that you are approved for an instant advance..."

"...app does not advertise honestly. This app will send you creepy notifications and make you feel uncomfortable..."

Positive

17%

Negative

83%

Many users express frustration with Brigit's bank compatibility, particularly with issues connecting or maintaining a connection with their bank accounts. Some users report that their banks are not available through the app's integration with Plaid, while others experience frequent disconnections after initially linking their accounts. This leads to difficulties in verifying debit cards and processing payments, causing delays and inconvenience. A few users also mention challenges in unlinking their bank accounts, adding to their dissatisfaction. Despite these issues, there are positive experiences where users found the bank linking process smooth and efficient, resulting in quick access to funds.

App reviews talking about Bank Compatibility:

"...Can’t find my bank in plaid app and can’t manually connect it..."

"...they disconnect your bank and they keep doing this. It’s impossible to use..."

"...I have been fighting to reconnect my bank account all afternoon..."

Positive

42%

Negative

58%

Many users express frustration with Brigit's approval process for cash advances. Common complaints include being denied despite meeting the app's stated criteria, such as having a steady income or making regular repayments. Some users report technical issues, like app malfunctions that prevent them from entering correct information, leading to denials. Others mention that even with direct deposits and good financial standing, they still face rejections. On the positive side, a few users have had seamless experiences, getting approved quickly and finding the app helpful in tight financial situations. Overall, the sentiment is mixed, with a significant number of users dissatisfied with the approval process.

App reviews talking about Approval Process:

"...app malfunction and I got denied because of it..."

"Good luck getting approved for advance..."

"...they never approve me for a cash advance..."

Positive

38%

Negative

62%

Many users express frustration with Brigit's cash advance limits, often capped at $50, despite long-term usage and timely repayments. This low loan amount is a common complaint, with users feeling that the app doesn't increase their borrowing limit over time, even when they meet the criteria for higher advances. Some users compare Brigit unfavorably to other apps that offer higher loan amounts without a subscription fee. However, a few users report positive experiences, mentioning that they have been able to unlock higher amounts over time. Overall, the sentiment is mixed, with a significant portion of users dissatisfied with the limited loan amounts.

App reviews talking about Loan Amounts:

"...only have ever been able to borrow $50. No matter how much I make it’s always the same thing..."

"I have been using Brigit for a while now and still haven’t gotten an higher amount..."

"...never gives more than 50. I’ve had them for a long time. It comes in handy for sure when you need gas or a few groceries..."

Positive

46%

Negative

54%

Many users express frustration over Brigit's fees and costs, highlighting that the app charges both a membership fee and an express fee for cash advances. Some users feel the costs are excessive, with reports of monthly fees around $8.99 and additional charges leading to overdrafts. While some appreciate the quick access to funds and relatively low express fees compared to other apps, others criticize the lack of transparency and the high cumulative costs. A few users also mention that despite paying these fees, the advance amounts remain low, often capped at $50, which they find limiting. Overall, the sentiment is mixed, with some users appreciating the service for its speed and others feeling it's not worth the cost.

App reviews talking about Fees & Costs:

"...they charge you a fee to get your money fast. Then they charge you a monthly fee to get approved for money..."

"Smh they will charge you while other apps won’t and when you unsubscribe, they will keep charging you $8 fee..."

"...now that they charge 8.99 for a subscription and still charge an advance fee to get the $50..."

Positive

45%

Negative

55%

Customer support is reported to be a mixed bag for Brigit users. Many users express frustration over the lack of human interaction, with complaints about automated responses and difficulty reaching a live representative. Some users report unresolved issues, such as unauthorized charges and difficulties with account management, without satisfactory support. However, there are positive mentions of quick and helpful responses in some cases, with users appreciating the assistance they received. Overall, the sentiment leans towards dissatisfaction, with many users feeling let down by the support experience.

App reviews talking about Customer Support:

"...I contacted customer service and they refused to refund charges. Horrible service and horrible customer service."

"Support was great and refunded me after technical issues..."

"...unresponsive customer service no help whatsoever. telling me my account is negative and it's not..."

Positive

69%

Negative

31%

Users generally appreciate Brigit's flexible repayment terms, highlighting the ability to extend due dates as a significant advantage. Many find the option to postpone payments helpful, especially when facing financial difficulties. However, some users express frustration with the processing time for repayments, noting that it can take several days, which delays access to new funds. A few users also mention issues with the app incorrectly calculating due dates, leading to potential overdraft fees. Despite these concerns, the overall sentiment is positive, with users valuing the app's convenience and flexibility.

App reviews talking about Repayment Terms:

"...Brigit makes it’s really easy and I also like the fact that the more you may on time they give you extension credit..."

"I absolutely love Brigit. I love when you can repay whenever you need to. You can change your date..."

"...it’s so stupid that you all REFUSE to accept early payment if you all have already started the “repayment process”..."

Positive

88%

Negative

12%

Users praise Brigit for its fast and convenient cash advances, often highlighting the app's ability to provide funds almost instantly when needed. Many appreciate the ease of setup and the quick deposit times, with some users receiving money within minutes of applying. However, a few users express frustration with the repayment process, noting delays in processing payments that can take several days, which affects their ability to request new advances promptly. Overall, the sentiment is largely positive, with many users finding the app reliable and helpful in financial emergencies.

App reviews talking about Funding Speed:

"...Money is placed into my account in seconds..."

"instant money 10/10"

"...my limit started off with enough to actually make it til next payday"

Positive

92%

Negative

8%

Users praise Brigit for its ease of use, with many highlighting the app's straightforward and quick process for obtaining cash advances. The majority of reviews express satisfaction with how simple and fast it is to navigate the app, making it a reliable option when in need of extra funds. However, a few users report issues with the app's interface, particularly with bank verification, which they found frustrating. Overall, the sentiment is largely positive, with users appreciating the convenience and efficiency Brigit offers.

App reviews talking about Ease of Use:

"...Brigit is quick and easy. Great app for extra funds when needed!!!"

"Easy fast and simple"

"...easy I've never had a problem or any hassles nothing but literally 1 minute after your account setup and bam there is yo money"

Positive

100%

Negative

0%

Users praise Brigit for its reliability, consistently highlighting how the app comes through in times of financial need. Many reviews emphasize the app's ability to provide quick cash advances, often describing it as a lifesaver or a dependable friend. Users appreciate the promptness of the service, with funds often being available within minutes. The app's extension feature is also noted as a valuable tool for managing finances. Overall, the sentiment is overwhelmingly positive, with users expressing gratitude for the app's consistent support during financial pinches.

App reviews talking about Reliability:

"...it's a great app to get you out of a bind, Never let's you down, Very reliable..."

"Super easy app, and they notify me as well when my bank account is getting low..."

"...Great reliable app. It's on time... every time!"

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