Dave Reviews Complaints

Positive

1%

Negative

99%

Many users complain about Dave's subscription model, which includes a $1 monthly membership fee. This fee is seen as unjustified, especially since some users report being charged despite not using the app or having deleted it. Additionally, recent updates have introduced new fees for cash advances, which were previously optional donations. Users are frustrated by the lack of transparency and feel the app has become predatory, with multiple fees for services that were once free. The sentiment is overwhelmingly negative, with many considering switching to other apps that offer similar services without the extra charges.

App reviews talking about Subscription Model:

"...they scam you for membership..."

"So now they want to charge you a dollar monthly fee to monitor your bank..."

"...charged $1 per month they auto sign up when you go to website..."

Positive

1%

Negative

99%

Many users complain about difficulties in canceling their subscriptions with Dave. They report being charged a recurring $1 fee even after attempting to cancel or delete their accounts. Some users express frustration with customer service, describing it as unhelpful or unresponsive, which exacerbates their dissatisfaction. The sentiment is largely negative, with users feeling trapped by ongoing charges despite their efforts to cancel.

App reviews talking about Subscription Cancellation:

"...I cancelled my subscription but yet they keep trying to take a membership fee from my account..."

"This app randomly takes out 1$ out of my account every month or so I don’t even own the app anymore..."

"...Stop taking money out my bank account I don't even use it app. I will sue"

Positive

16%

Negative

84%

Many users are expressing frustration over the new service fees introduced by Dave. The app, which was once praised for its low costs, now charges a mandatory service fee ranging from $5 to $15 for each cash advance. This fee is in addition to any express fees for faster transfers, leading to a significant increase in overall costs. Users are particularly upset about the app's new practice of splitting advances into two transactions, effectively doubling the fees. While some still appreciate the app's convenience, the sentiment is largely negative, with many considering switching to other apps that offer similar services without these fees.

App reviews talking about Fees & Costs:

"...they split your advance amount in two, making you have to get it over 2 days, which was stupid but I made it work. Now they have introduced a service fee..."

"They used to ask for tips but you could decline them, they got rid of the tipping but added mandatory service fees."

"...now there's some 'convenience fee' which is a min of $5 and a max of $15 so I'm getting charged a forced $7.50 for $150 advance..."

Positive

24%

Negative

76%

Many users express frustration with Dave's advertising, feeling misled by promises of quick cash advances and high loan amounts. Several reviews highlight that the app often advertises funds available in five minutes, but users report delays and difficulties in accessing these funds. Some users mention being stuck with low cash advance limits despite having consistent income and long-term app usage. There's a sentiment that the app's marketing overpromises, with users feeling deceived by the advertised $500 advance, which they find hard to qualify for. The overall sentiment is negative, with users feeling that the app's advertising does not match their actual experience.

App reviews talking about Advertising Accuracy:

"...The advertisements say funds in 5 minutes, don’t believe it..."

"More like Up to $500 in never..."

"...Scam. There's a membership fee and a fee when you take out 'fast cash,' and there's NO way you'll qualify to get the $500 they lie about in their commercials."

Positive

33%

Negative

67%

Many users express frustration with Dave's approval process for cash advances. A common complaint is the inconsistency in eligibility, with some users being denied advances despite having regular direct deposits and good repayment history. Others mention being approved for lower amounts than expected or previously received, without clear explanations. While a few users report gradual increases in their loan amounts, the overall sentiment leans negative due to the perceived lack of transparency and communication from the app.

App reviews talking about Approval Process:

"...I’ve had this app for a long time and have never been eligible for even the slightest advance..."

"I been waiting to get approved for two weeks now..."

"...when I go back and take another payday loan I was approved for $100. That is way lower than what I got paid..."

Positive

39%

Negative

61%

Many users express frustration with Dave's bank compatibility issues. Several reviews mention difficulties in linking their bank accounts, with some users unable to connect their accounts at all. Others report frequent disconnections, requiring them to repeatedly reconnect their accounts, which disrupts their ability to access cash advances. A few users also mention that the app doesn't recognize their direct deposits, affecting the amount they can borrow. Despite these issues, some users appreciate the app's overall functionality and ease of use when it works correctly.

App reviews talking about Bank Compatibility:

"...I tried to connect my bank account using this app and I ran into problems..."

"Wasn’t accepting my bank and the card associated with it..."

"...it keeps disconnecting my bank account multiple all the time multiple times a week..."

Positive

45%

Negative

55%

Customer support is reported to be a major pain point for many users of the Dave app. A significant number of users express frustration over the inability to speak with a live person, with some mentioning that the support staff is unhelpful or even rude. Many reviews highlight issues with unresolved account problems, delayed responses, and a lack of effective communication. While a few users praise the quick response time and helpfulness of the support team, the overall sentiment leans towards dissatisfaction, with recurring complaints about unresolved issues and poor service.

App reviews talking about Customer Support:

"...customer service department is absolutely terrible. I had a situation and I tried to escalate to talk to a supervisor..."

"...I have found it impossible to get on the phone with a live agent..."

"...customer support is genuinely no help at all. They can only do/tell you so much..."

Positive

45%

Negative

55%

Many users express frustration with the fluctuating loan amounts offered by the Dave app. While some appreciate the initial help it provides, they are disappointed when the amounts decrease unexpectedly, often without any change in their financial situation. Some users report starting with higher amounts like $300-$500, only to see it drop to as low as $50 or $25, which they find insufficient. Others mention that despite timely repayments and consistent income, the app still reduces their advance limits. On the positive side, some users find the app helpful in emergencies and appreciate the ease of getting a quick loan, though they wish for more consistency in the amounts offered.

App reviews talking about Loan Amounts:

"...instead of the “normal $400-$500” they said I’m Eligible for now all of a sudden it goes to $200..."

"I have been a loyal customer of Dave for years...yet they constantly are inconsistent on the amount they offer in advances..."

"...I’ve been with the same company for almost 8 years...Without warning they will step your advance down hundreds of dollars..."

Positive

50%

Negative

50%

Many users express frustration with Dave's repayment terms, particularly the inability to adjust repayment dates to align with their pay schedules. Several reviews mention that the app often sets repayment dates before users receive their paychecks, leading to overdraft fees and financial inconvenience. While some users appreciate the ease of repayment when it aligns with their schedule, others are dissatisfied with the lack of flexibility and the automatic withdrawal process. There are also complaints about delays in account updates after repayment, causing further inconvenience. Despite these issues, a few users find the repayment process straightforward when it works as expected.

App reviews talking about Repayment Terms:

"...I do wish it can let you change the due date to when you get paid again instead of Dave saying when you have to settle the bill..."

"...what they did was charging me into my bank account a week ahead of my payday..."

"...The app automatically sets repayment date to Thursday and costs me insufficient funds fee of $30 because my paycheck is not there yet..."

Positive

92%

Negative

8%

Users praise Dave for its fast funding speed, with many highlighting the app's ability to provide instant cash advances. The majority of reviews express satisfaction with the quick and easy process of obtaining funds, often mentioning that the money is available within minutes. However, a few users report delays in receiving their cash, indicating that the experience may not be consistent for everyone. Overall, the sentiment is largely positive, with users appreciating the app's convenience and reliability in times of financial need.

App reviews talking about Funding Speed:

"...Dave gave me an advance in a matter of minutes for $200 instantly..."

"Very easy to obtain and fast advances when needed."

"...I requested a cash advance and it said it was sent instantly. It’s been a day and I haven’t gotten it..."

Positive

95%

Negative

5%

Users praise the Dave app for its ease of use, highlighting its straightforward and user-friendly interface. Many appreciate how quickly they can access cash advances, often describing the process as fast and seamless. The app is frequently described as a lifesaver in financial pinches, with users noting the simplicity of borrowing and repaying funds. However, a few users have experienced issues with setup or changes in service fees, which has led to some frustration. Overall, the sentiment is largely positive, with many users recommending the app for its convenience and reliability.

App reviews talking about Ease of Use:

"...this app is the best ever in times like today..."

"Very easy to obtain and fast advances when needed."

"...easy to use love it"

Positive

95%

Negative

5%

Users praise Dave for its reliability in providing quick cash advances when needed, with many highlighting its ease of use and consistent availability during financial crunches. The app is often described as a lifesaver, offering peace of mind and helping users manage unexpected expenses without hassle. However, a few users express concerns about the variability in advance amounts and recent changes in service fees, which have affected their trust in the app's consistency. Overall, the sentiment is largely positive, with many users recommending Dave for its dependable service.

App reviews talking about Reliability:

"...always there when I need it..."

"Dave is a life saver, amazing app!"

"...the app is no longer reliable when you need it."

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