Gerald Reviews Complaints

Positive

4%

Negative

96%

Many users express frustration with Gerald's cash advance app, citing misleading advertising practices. A common complaint is that to access a cash advance, users are required to spend a significant portion of their approved amount in Gerald's store, which offers overpriced and undesirable products. This requirement is not clearly communicated upfront, leading to disappointment and a sense of being misled. Some users even describe the app as a scam, noting that the process benefits the company more than the user. The sentiment is overwhelmingly negative, with many advising others to seek alternative apps for cash advances.

App reviews talking about Advertising Accuracy:

"...you have to spend over half of your advance in 'the cornerstore'..."

"In order to get a cash advance...you have to spend over half of the amount..."

"...you need to purchase $35 worth of products out of there store..."

Positive

6%

Negative

94%

Many users complain about the fees and costs associated with the Gerald cash advance app. A common grievance is the requirement to spend a significant portion of the approved advance amount in the app's 'corner store' before accessing the remaining funds, which are often much less than expected. This setup, combined with high delivery fees and membership charges, leads users to feel that they are paying exorbitant fees for a minimal cash advance. Some users express frustration at the misleading nature of the service, likening it to a scam, as they end up receiving only a fraction of the promised advance after all costs are accounted for. The sentiment is overwhelmingly negative, with users feeling exploited by the app's structure.

App reviews talking about Fees & Costs:

"...I got approved for 70$ but I have to spend almost 50$ in a marked up shop with a 15-20$ delivery fee..."

"They charge you for having the app and then you have to spend about $30 in order to qualify..."

"...to activate the cash advance, I simply needed to spend $21 in the Cornerstore..."

Positive

1%

Negative

99%

Many users express frustration with Gerald's bank compatibility, highlighting significant issues in connecting their bank accounts. Several reviews mention persistent errors and limitations when attempting to link their banks, with some users unable to connect at all. Others report long delays in bank verification, which complicates the process of accessing cash advances. These challenges lead to a negative sentiment, with users describing the app as unreliable and difficult to use.

App reviews talking about Bank Compatibility:

"...it keeps giving me an error and however plaid emailed me saying the account was connected so I've been fighting with these people..."

"Haven't been able to add my bank account and I bank with Chase. Very sketchy app..."

"Connecting Error Bank connection limit reached. Additional connections are currently unavailable."

Positive

6%

Negative

94%

Many users complain about the difficulty in canceling subscriptions with the Gerald cash advance app. They report being unable to unsubscribe or delete their accounts, even after multiple attempts to contact customer support. Some users mention unauthorized charges continuing after they believed their accounts were closed, leading to frustration and accusations of the app being a scam. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...have contacted support multiple times about ending whatever subscription there charging me and nothing has been resolved still getting charges from them..."

"Scam - Definitely a scam they make you buy they products and to pay for they products you do it get the advance tried to talk to customer service he told me I can’t unsubscribe or cancel..."

"...Complete theives they make you choose products to advance and do not deliver any products charge your account and refuse to delete accounts..."

Positive

6%

Negative

94%

Many users complain about Gerald's cash advance feature, which requires them to spend a significant portion of their advance in the app's store before accessing the remaining funds. This requirement is seen as a major drawback, with users expressing frustration over having to purchase items they don't need or want. The sentiment is overwhelmingly negative, with users feeling misled and describing the app as a scam. They also mention that the process is cumbersome and that the actual cash received after mandatory purchases is minimal, often leaving them with only a small amount to transfer to their bank accounts.

App reviews talking about Tip Requests:

"...you have to buy stuff out of their weird store with the advance leaving like $15 left for the advance smh..."

"This app makes no sense. For people who need to cash advances, having to purchase something you don't need from an online store..."

"...Gerald requires you to spend over half of the advance you are approved to receive on their storefront before you can even receive your advance..."

Positive

31%

Negative

69%

Many users express frustration with the approval process for cash advances on the Gerald app. A common complaint is the requirement to make purchases or verify cards, which often leads to delays or denials of advances. Some users report that even after meeting these requirements, they still face issues with approval or verification. On the positive side, a few users appreciate the quick response from customer service when it comes to changing repayment dates or addressing app issues. However, the overall sentiment leans negative due to the cumbersome and often unsuccessful approval process.

App reviews talking about Approval Process:

"...if you applied previous and you were not approved their system will not allow you to update your bank account to see if you’re eligible to be approved again..."

"GOOD LUCK getting an advance, Gerald will give you $50-$60 to start off BUT you have to spend half or more than half of that in order to unlock the cash advance..."

"...It's takes forever to have your debit card verified. You have to buy stuff in their store to get an advance..."

Positive

41%

Negative

59%

Many users complain about the Gerald app's stability, citing frequent issues with logging in, account setup, and app functionality. Some users report the app not opening at all, while others face persistent connection errors and glitches, such as being unable to update bank information or complete account registration. Despite these challenges, a few users praise the customer support team for their prompt and effective assistance in resolving issues. However, the overall sentiment leans negative due to the recurring technical problems that hinder app usability.

App reviews talking about App Stability:

"...it wouldn't even open..."

"The app won't even open so I really can't leave a true review..."

"...I can't get passed filling out my address. There's no submit button..."

Positive

58%

Negative

42%

Users have mixed feelings about the funding speed of the Gerald cash advance app. While some praise the app for providing quick advances and efficient support, others express frustration over delays and misleading promises. A few users report that the app requires them to make unnecessary purchases to access funds faster, only to experience further delays. This has led to dissatisfaction among those expecting immediate access to their cash advances.

App reviews talking about Funding Speed:

"...Very fast response very fast on advance..."

"Needed help and they got to it right away."

"...Advance is not available for days ! Screw this app. It is a scamm ! Stay away!!"

Positive

80%

Negative

20%

Users praise Gerald's flexibility in repayment terms, often highlighting the helpfulness of customer service representatives like Mark, Ed, and Jubelle in extending repayment dates. Many appreciate the quick and efficient support they receive, which eases their financial stress. However, some users express dissatisfaction with the requirement to spend a portion of their advance in Gerald's store before accessing the full amount, describing it as misleading and a scam. This requirement, coupled with the need to repay the full amount quickly, leaves some users feeling frustrated.

App reviews talking about Repayment Terms:

"...Mark was very helpful to me and was able to quickly change my repayment date like i had asked..."

"I needed a extension on repayment date Jubelle was great helping me with that"

"...Gerald requires you to spend over half of the advance you are approved to receive on their storefront before you can even receive your advance..."

Positive

91%

Negative

9%

Customer support for the Gerald app receives high praise for its responsiveness and helpfulness. Users frequently mention representatives like Mark, Caitlyn, Ed, and Raemond for their quick and efficient assistance in resolving issues such as payment extensions and account access. Many users appreciate the personal touch and professionalism of the support team, which often results in a positive experience. However, there are a few negative experiences where users felt ignored or found the support process cumbersome, particularly when dealing with account verification or the Cornerstore feature. Overall, the sentiment towards customer support is largely positive, with many users expressing gratitude for the assistance they received.

App reviews talking about Customer Support:

"...Caitlyn was awesome and help me figure out my problem!..."

"Mark was very nice and helpful very fast and resolved my problem in under five minutes."

"...Raemond was most helpful in fixing my issue quickly..."

Positive

92%

Negative

8%

Users praise Gerald for its reliability, especially in times of financial need. Many reviews highlight the app's dependable customer service, with specific mentions of representatives like Mark and Gerard who go above and beyond to assist users. The app is appreciated for being a helpful backup option when cash is low, and users frequently mention its effectiveness in providing timely financial assistance. However, there is a rare mention of dissatisfaction, with one user expressing frustration over spending requirements that may not align with urgent needs like rent. Overall, the sentiment is largely positive, with users valuing the app's support and reliability.

App reviews talking about Reliability:

"...appreciative for the help when no one else will..."

"Great app! - They were able to help me when needed..."

"...Gerard from Gerald. He went above and beyond with his patience..."

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