Grid Money Reviews Complaints

Positive

9%

Negative

91%

Many users complain about the difficulty of canceling their subscriptions with Grid Money. The process is described as cumbersome, requiring users to submit requests through chat and wait for approval, which often leads to prolonged and frustrating experiences. Some users report being charged even after attempting to cancel multiple times, with no response from customer support. The sentiment is overwhelmingly negative, with users feeling trapped and scammed by recurring charges despite their efforts to unsubscribe.

App reviews talking about Subscription Cancellation:

"...I try to cancel my membership. It’s literally easier to renew my drivers license than cancel this membership..."

"I STILL HAVENT BEEN ABLE TO ACCESS MY ACCOUNT DUE TO U GUYS LOCKING IT..."

"...I canceled my membership back in November and it still changed me today..."

Positive

8%

Negative

92%

Many users complain about the Grid Money app's stability, highlighting frequent glitches and errors that hinder basic functionality. Common issues include the app freezing, failing to load, or getting stuck during processes like account verification and cash advance requests. Users often encounter 'hiccup' messages and face difficulties in connecting their bank accounts or completing transactions. Several reviews mention that these problems persist despite attempts to contact customer support, which is often unresponsive or slow to resolve issues. While a few users report positive experiences with quick support responses, the overwhelming sentiment is frustration due to the app's unreliability and the cumbersome process of canceling memberships.

App reviews talking about App Stability:

"...every time I try to very my account is runs into a hiccup can’t get past there so…"

"App won’t go past the processing advance app..."

"...the app is broken, which doesn't let you add or remove funds..."

Positive

10%

Negative

90%

Many users express frustration with Grid Money's bank compatibility issues. A significant number of reviews mention difficulties in connecting their bank accounts or debit cards, with some users trying multiple times without success. Common complaints include the app's inability to connect with major banks like Wells Fargo, Chase, and Bank of America, as well as issues with specific cards such as those from Charles Schwab. Users also report that the app often states their bank isn't supported after they've already linked their accounts, leading to wasted time and effort. Despite these issues, a few users have had positive experiences once their bank connections were resolved, but these seem to be in the minority.

App reviews talking about Bank Compatibility:

"...keeps saying bank card is added then says it's not connected..."

"App is literally garbage, says it doesnt allow connectivity with my banks..."

"...I connect my bank probably 25 times and it just kept going in circles..."

Positive

8%

Negative

92%

Many users express serious concerns about the security and privacy of their personal information with Grid Money. A common complaint is the app's requirement for sensitive data like Social Security Numbers during signup, which some users find suspicious and potentially fraudulent. There are also reports of unauthorized devices being linked to users' accounts and difficulties in removing personal information once shared. Several users mention issues with account verification and the inability to delete accounts, raising red flags about data retention. The sentiment is overwhelmingly negative, with users feeling their personal information is not adequately protected.

App reviews talking about Security & Privacy:

"...they ask for your Social Security Number at signup..."

"Don’t give your information it’s a scam they will not let you delete your account info..."

"...bank cards added to mine that I never added..."

Positive

26%

Negative

74%

Many users express frustration with the subscription model of the Grid Money app, highlighting a $10 to $10.99 monthly fee that is often seen as excessive, especially when paired with additional charges. Some users feel misled about the subscription cost, as they only discover it after signing up. The cancellation process is another major pain point, with users reporting difficulties and delays in canceling their subscriptions, often needing to wait for customer service responses. Despite these issues, a few users find the subscription reasonable compared to other apps, appreciating the app's straightforwardness in terms of fees. However, the overall sentiment leans negative, with many feeling trapped by a service they can't easily discontinue.

App reviews talking about Subscription Model:

"...you have 3$ fees on top of the 10$ a month you pay to be able to get an advance."

"Been using this app for a few years... But paying a $10 subscription is insane..."

"...$10.99 a month to get subscription for advance. Easy to sign up for subscription. Totally automated. Cancel process not automated..."

Positive

35%

Negative

65%

Customer support is reported to be a major pain point for users of the Grid Money app. Many users express frustration over the lack of responsiveness and difficulty in reaching a real person for assistance. Common issues include unresolved technical problems, inability to cancel subscriptions, and being charged fees despite attempts to cancel. While some users praise the app for its quick cash advances and helpful support, the negative experiences seem to overshadow the positive ones, with many users feeling ignored and unsupported.

App reviews talking about Customer Support:

"...I can’t contact customer support, my phone number changed and I’m not able to log into the app..."

"...Customer service is super trash. Trying to make repayments are trash..."

"...I’ve tried to communicate with them, they tell me the chat has a 5-15 minute wait, I waited an hour most recently..."

Positive

69%

Negative

31%

Users have mixed feelings about the fees and costs associated with the Grid Money app. Many appreciate the low fees for instant transfers, noting that they are cheaper compared to other apps. However, some users express frustration over additional charges, such as a $10 monthly membership fee and other unexpected costs that can add up quickly. The sentiment is divided, with some praising the app for its affordability and others feeling burdened by the cumulative expenses.

App reviews talking about Fees & Costs:

"...the fee for instant transfer is the lowest around!!"

"They charge you a $5 subscription fee to even use the advance feature..."

"...they charge me 3$ 7$ 53$ and another 10$ 73$ over 50$ advance that's just ridiculous amount of money"

Positive

76%

Negative

24%

Users have mixed feelings about the repayment terms of the Grid Money app. Many appreciate the flexibility and ease of the repayment process, noting that the app allows for a reasonable payback period and even rewards timely repayments with increased advance amounts. However, some users express frustration over the inability to align repayment dates with their payday, which can cause inconvenience. A few users also report technical issues when trying to make repayments, leading to concerns about potential late fees or double charges. Overall, while the app is praised for its convenience and reliability, there are notable complaints about the rigidity of repayment scheduling and occasional technical hiccups.

App reviews talking about Repayment Terms:

"...not being able to change my payback date to match my pay date..."

"Grid advance has been a really reliable, convenient and trustworthy cash advance resource..."

"...the payback method was reasonable. Definitely worth my time."

Positive

80%

Negative

20%

Users generally praise the Grid Money app for its quick and easy approval process, with many highlighting how straightforward it is to get an advance when needed. Several users mention being approved within minutes, appreciating the app's efficiency compared to other services. However, there are a few complaints about delays and issues with the approval system, such as unexpected verification problems and difficulties in accessing funds despite being approved. Overall, the sentiment is mostly positive, with users valuing the app's convenience and speed, though some express frustration with occasional glitches.

App reviews talking about Approval Process:

"...applying and getting approved was super easy and quick, came through when I really needed it."

"Fast and easy just a few minutes and I was approved"

"...I was approved for an advance but when I clicked get advanced it said I wasn't connected to my bank."

Positive

86%

Negative

14%

Users generally praise Grid Money for its fast and easy cash advance process, with many highlighting the quick delivery of funds as a major advantage. Several reviews mention receiving their advances almost instantly, which is a significant benefit for those in urgent need of cash. However, there are some complaints about delays, with a few users experiencing longer wait times than expected, sometimes up to three days or more. Despite these occasional hiccups, the overall sentiment is positive, with many users appreciating the app's convenience and reliability in providing quick financial assistance.

App reviews talking about Funding Speed:

"...I was approved. So I gave it a try and within minutes I had the loan I needed until payday! Thanks Grid..."

"Super easy app & process to get an immediate cash advance."

"...I got the money quickly and easily. I have trouble with other apps but not this one!"

Positive

96%

Negative

4%

Users praise Grid Money for providing quick and reliable cash advances, often starting at $50 and increasing with timely repayments. Many appreciate the ease of use and the ability to get funds when in a pinch, highlighting the app's role in helping them manage emergencies or bridge the gap between paychecks. While some users wish for larger initial advances, the general sentiment is positive, with many valuing the app's prompt service and the potential for higher loan amounts as a reward for consistent repayment.

App reviews talking about Loan Amounts:

"...amazingly after I signed up I immediately got an offer for $50 and no other app ever did this so fast for me before..."

"Grid has really helped get by while I’m in between pay checks..."

"...you have a chance to get increases as you pay back."

Positive

100%

Negative

0%

Users praise Grid Money for its reliability, emphasizing that the app consistently provides cash advances when needed. Many reviews highlight the app's dependability, noting that it comes through in emergencies and is a lifesaver between paychecks. The process is often described as fast and straightforward, with several users appreciating the ease of use and timely service. Overall, the sentiment is overwhelmingly positive, with users recommending Grid for its consistent and reliable support during financial crunches.

App reviews talking about Reliability:

"...Grid is super reliable and on time for when money is short..."

"Reliable - They always follow through and in fast order."

"...Grid advance has been a really reliable, convenient and trustworthy cash advance resource..."

Positive

100%

Negative

0%

Users praise Grid Money for its ease of use, highlighting the app's straightforward and user-friendly interface. Many reviews emphasize the quick and hassle-free process of obtaining a cash advance, often within minutes. The app's intuitive design makes it simple to navigate, and users appreciate the lack of unnecessary steps or complications. The sentiment is overwhelmingly positive, with users frequently recommending the app for its reliability and efficiency in providing financial assistance when needed.

App reviews talking about Ease of Use:

"...Super easy app & process to get an immediate cash advance..."

"App is fantastic. Easy to use and I highly recommend!"

"...The process is incredibly easy and quick. Within minutes, I was able to get the funds I needed without any hassle..."

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Grid Money reviews: complaints & concerns

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