Albert User Reviews

Positive

1%

Negative

99%

Many users complain about Albert's subscription model, describing it as deceptive and predatory. A recurring theme is that users are charged monthly fees without clear consent or understanding, with some reporting fees as high as $16.99. Several reviews mention being automatically enrolled in subscriptions without explicit approval, leading to unexpected charges. Users express frustration over the lack of transparency regarding costs and the difficulty in canceling subscriptions. The sentiment is overwhelmingly negative, with many feeling misled by the app's practices.

App reviews talking about Subscription Model:

"...they’re taking money from me on monthly basis without me subscribing to anything..."

"I am NOT pleased that I had to attach my bank accounts and then I was told it was $16.99 a month..."

"...they activated a subscription on my account WITHOUT my approval to steal money..."

Positive

5%

Negative

95%

Many users express frustration with the Albert app's subscription cancellation process, describing it as intentionally difficult and cumbersome. Numerous reviews highlight that even after attempting to cancel, users continue to be charged, often without clear authorization. The app reportedly requires users to jump through numerous hoops, such as providing unnecessary information or dealing with unresponsive customer service, to close their accounts. Some users have resorted to drastic measures like closing their bank accounts to stop unauthorized charges. The sentiment is overwhelmingly negative, with many labeling the app as a scam due to its predatory practices and poor customer support.

App reviews talking about Subscription Cancellation:

"...they make it impossible to close the account, and keep withdrawing money from your account."

"I have been trying to close my account for 3 months and they will not close it."

"...the amount of hoops you have to go through to cancel the $22 a month subscription is ridiculous."

Positive

1%

Negative

99%

Many users complain about the Albert app's stability, highlighting frequent connectivity issues, app freezes, and slow updates. Several users report having to repeatedly reconnect their bank accounts, and others mention that the app often crashes or becomes unresponsive, requiring them to uninstall and reinstall it. While some users appreciate the quick support, they express frustration over the persistent technical glitches that make the app difficult to use. Overall, the sentiment is largely negative, with users feeling that the app's instability adds unnecessary stress.

App reviews talking about App Stability:

"...Link my bank and your app freezes. What the hell is this..."

"Everytime I want to open the Albert app. I have to uninstall the app and reinstall it"

"...app has been buggy. I click one thing and the app freezes..."

Positive

15%

Negative

85%

Many users complain about the high and unexpected fees associated with the Albert app. A recurring issue is the monthly subscription fee, which some users claim they were not aware of until after linking their bank accounts. Fees range from $11.99 to $22 per month, with additional charges for certain transactions. Users also express frustration over hidden fees and the difficulty in canceling subscriptions, with some reporting unauthorized charges even after attempting to close their accounts. While a few users appreciate the cash advance feature, the overwhelming sentiment is negative due to the app's cost and billing practices.

App reviews talking about Fees & Costs:

"...they still charge me for nothing ive taking my card info out and they still charge me..."

"They extract money out ya account and don’t care this is a horrible a lot of hidden fees..."

"...charged me 2x on a monthly membership and i have it in text Feb. 1st they charged and charged me an additional $17.99 10 days later..."

Positive

16%

Negative

84%

Many users complain about persistent bank connectivity issues with the Albert app. A common problem is the app's inability to maintain a stable connection with users' bank accounts, leading to frequent disconnections and the need for repeated re-authentication. Some users report that the app incorrectly connects to the wrong type of account, such as savings instead of checking, and struggles to correct this. Others express frustration over being forced to connect their bank accounts before even understanding the app's costs or features. Additionally, there are concerns about unauthorized charges and the app's slow update of bank information, which complicates its use. Despite these issues, a few users mention quick access to funds once a bank account is successfully linked.

App reviews talking about Bank Compatibility:

"...I can’t seem to get my bank account to stay connected..."

"I hate the fact of even connecting any app to another app because it causes glitches..."

"...they debited my bank account 3 times, even tho said couldn't connect my bank..."

Positive

20%

Negative

80%

Customer support is reported to be a major pain point for many Albert users. Numerous reviews highlight the difficulty in reaching a live representative, with most interactions limited to email or text, often leading to frustrating and prolonged exchanges. Many users express dissatisfaction with the lack of effective support, especially when trying to resolve issues like unauthorized charges or account cancellations. On the flip side, a few users praise the support team for being professional and helpful, but these positive experiences seem to be in the minority. Overall, the sentiment leans heavily towards dissatisfaction, with many users feeling trapped by the app's cumbersome processes.

App reviews talking about Customer Support:

"...when I texted the Albert number I was given little to no help..."

"No customer support number to call when there’s issues..."

"...it's an act of congress to talk to support but it won’t be for a lawsuit attorney to solve this problem..."

Positive

85%

Negative

15%

Users praise Albert for its ease of use, with many highlighting how quickly they can access cash advances and manage their finances. The app is described as intuitive, convenient, and helpful for budgeting and saving. However, a few users report difficulties navigating the app and issues with unexpected charges, which detracts from the overall positive sentiment.

App reviews talking about Ease of Use:

"...This app is easy to use and incredibly helpful..."

"Easy to use, very intuitive and practical."

"...The app is difficult to use. They take money with out permission..."

Positive

87%

Negative

13%

Users praise Albert for its fast funding speed, often highlighting how quickly they receive cash advances when needed. Many reviews mention receiving funds within minutes, which is a significant advantage for those in urgent financial situations. The app is described as reliable and easy to use, with some users appreciating the ability to borrow multiple times a month. However, there are a few complaints about technical issues and delays in receiving cards, which can be frustrating for users. Overall, the sentiment is positive, with many recommending the app for its quick and efficient service.

App reviews talking about Funding Speed:

"...Albert gets the money into my account within minutes..."

"Instant cash comes in handy were needed"

"...needed a quick 50$-100$ 5 days before payday and within 10 mins and easy setup Albert deposited 50$ into my checking account..."

Positive

90%

Negative

10%

Users praise Albert for its effective budgeting tools, highlighting its ability to track spending, save money automatically, and provide financial insights. Many appreciate the app's user-friendly interface and the convenience of 'set it and forget it' savings, which helps them accumulate funds without much effort. However, there are a few criticisms, such as issues with unauthorized savings transfers and limitations in transaction categorization. Overall, the sentiment is largely positive, with users finding Albert to be a helpful companion in managing their finances.

App reviews talking about Budgeting Tools:

"...Albert is helpful. The reports on spending, instant cash available to borrow - automatic savings..."

"Albert has helped me saved and track all my spending..."

"...smoothest and easiest apps to use when tracking budget and spending habits!"

Positive

91%

Negative

9%

Users generally appreciate Albert for its quick and easy cash advances, often highlighting the lack of interest and credit checks as major benefits. Many users find it a reliable option for small, immediate loans, with amounts typically starting around $50 and increasing over time with consistent repayment. However, some users express frustration over slow limit increases and occasional fees, such as a $6.99 fee for borrowing $250 until the next payday. A few users also mention technical issues with the app, like slow response times and bugs, which can be a drawback. Overall, the sentiment is positive, with users valuing the app's transparency and convenience in urgent financial situations.

App reviews talking about Loan Amounts:

"Legit just got a cash advance for $100 no credit check no strings attached..."

"...it's good in a pinch, but have borrowed and repaid 2 or 3 times consecutively with not much increase..."

"...Being charge $9.99 per transaction, then $16.99 to text via Genius..."

Positive

100%

Negative

0%

Users praise Albert for its reliability, often describing it as a lifesaver in times of financial need. Many reviews highlight how the app consistently provides quick and easy access to cash advances, especially when users are running low on funds. The sentiment is overwhelmingly positive, with users appreciating the app's ability to deliver funds instantly and its ease of use. Albert is frequently described as a dependable friend, always there to help out in a pinch.

App reviews talking about Reliability:

"...always help me out when I need it..."

"Reliable - The most reliable and practical borrowing app..."

"...came thru when I needed it."

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