Empower holds an impressive 4.7 lifetime rating from over 499k+ user reviews, reflecting strong satisfaction with the app. Recent reviews, however, have been less favorable, with Empower receiving a 2.8 rating in the last few weeks (as recent as March 2025). Read on to discover what users appreciate, common concerns, and more.

Users appreciate Empower for offering quick cash advances, with some receiving funds almost instantly, which helps during financial crunches. Many find it easy to use and note that it can assist in building credit over time. However, several users report that the app often crashes or becomes unresponsive, especially after updates, making it hard to access their accounts. Customer support is a common complaint, with users mentioning automated responses and difficulty getting real help. Some are also frustrated that their cash advance limits decreased despite repaying on time, and that they were charged unexpected subscription fees even after canceling.

Over half of recent Empower reviews are complaints, which is quite concerning. Unfortunately, Empower addresses only about 28% of these complaints, leaving many users without a response. We noticed that some of these complaints are particularly harsh, reflecting deep dissatisfaction among users. When they do reply, most responses are neutral, with only a small fraction being genuinely helpful. Empower could definitely improve by being more responsive and providing more helpful support to their users.

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