By Editorial Team
Last Updated: Apr 03, 2025
Read more
We went over the latest 400 Gerald app reviews in April so you don't have to, and summarized them to tell you what users really think! 🧐
Gerald has a 4.1 historical rating from over 17k user reviews. Recent reviews have been less favorable though, dropping to a 3.4 rating in the last few weeks (as recent as March 2025). Read on to discover what users appreciate, common concerns, and more.
4.1
17K Reviews
Google Play
3.9
4K Reviews
iOS App Store
4.2
13K Reviews
On this page
Table of contents
Users say
Users find the customer service helpful, often praising specific representatives. However, many are frustrated by needing to spend a significant part of their approved advance on purchases from the app's store before accessing the remaining cash, which leaves them with less money than expected. The items in the store are often seen as overpriced or unnecessary. Some users also report technical issues with bank connections and delays in receiving funds, with several feeling misled by the app's practices.
👎Advertising Accuracy
👎Fees & Costs
👎Bank Compatibility
👎Subscription Cancellation
👎Tip Requests
👎Approval Process
👎App Stability
Funding Speed
👍Repayment Terms
👍Customer Support
👍Reliability
What users like most
Customer Service
Many users praised the customer service, highlighting representatives like Caitlyn, Ed, and Mark for their prompt and helpful assistance.
Flexibility in Repayment
Users appreciated the flexibility in repayment terms, with several mentioning the ease of extending payment dates.
Appreciation for Assistance
Some users expressed gratitude for the app's assistance during financial difficulties, finding it helpful when in need.
Common complaints
Mandatory Purchases
Users were frustrated by the requirement to make purchases in the app's store to access cash advances, often leaving them with less money than expected.
Scam Accusations
Numerous reviews labeled the app as a scam, citing misleading practices and hidden fees that exploit users in financial distress.
Bank and App Issues
Many users reported issues with bank compatibility and app functionality, including problems with account setup and verification.
Summary by feature
Positive
4%
Negative
96%
Many users express frustration with Gerald's cash advance app, citing misleading advertising practices. A common complaint is that to access a cash advance, users are required to spend a significant portion of their approved amount in Gerald's store, which offers overpriced and undesirable products. This requirement is not clearly communicated upfront, leading to disappointment and a sense of being misled. Some users even describe the app as a scam, noting that the process benefits the company more than the user. The sentiment is overwhelmingly negative, with many advising others to seek alternative apps for cash advances.
App reviews talking about Advertising Accuracy:
"...you have to spend over half of your advance in 'the cornerstore'..."
"In order to get a cash advance...you have to spend over half of the amount..."
"...you need to purchase $35 worth of products out of there store..."
Gerald customer service
Examining how Gerald replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Gerald is dealing with a significant number of complaints—almost a third of recent reviews are negative, and a good portion of those are pretty harsh. On the bright side, Gerald is very responsive, addressing most of these complaints. The majority of their replies are helpful, and they don't dismiss user concerns. While they're doing well in terms of responsiveness, there's still room for Gerald to enhance the quality of their service based on user feedback.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
33%
Ignore rate
6%
Negative tone
0%
Other apps like Gerald
Select...
3.7
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
US residents 18+ with bank accounts eligible upon Beem's assessment.
Features
Instant cash advances up to $1,000, flexible repayment, expense tracking, credit monitoring, tax filing assistance.
4.7
500K Reviews
Monthly fee
$8
Advance amount
$10 - $350
Eligibility
You must be 18+, with US bank account and steady income.
Features
Instant cash advances up to $350, no interest or credit checks, line of credit building credit history, automatic savings.
4.6
343K Reviews
Monthly fee
Free
Advance amount
$25 - $250
Eligibility
Have active bank and Albert Cash accounts with Smart Money enabled.
Features
Instant cash advances, cash back on purchases, automated savings, investing from $1, budgeting tools