By Editorial Team
Last Updated: Apr 03, 2025
Read more
We went over the latest 400 MoneyLion app reviews in April so you don't have to, and summarized them to tell you what users really think! 🧐
MoneyLion holds an impressive 4.7 historical rating from over 350k+ user reviews, reflecting strong satisfaction with the app. Recent reviews have been slightly less generous though and gave MoneyLion a 4.1 rating in the last few weeks (as recent as March 2025). Read on to discover what users appreciate, common concerns, and more.
4.7
366K Reviews
Google Play
4.7
161K Reviews
iOS App Store
4.7
205K Reviews
On this page
Table of contents
Users say
Users appreciate MoneyLion for providing quick cash advances and helpful financial tools like credit-building features and the ability to earn money by playing games. Many find the app useful during financial emergencies. However, there are numerous reports of issues with customer service, especially around uncredited game rewards and difficulties with account verification. Some users have experienced account closures or funds being held without clear explanations. Concerns have also been raised about high fees, potentially predatory lending practices, and challenges in deleting accounts or protecting personal data.
👎Bank Compatibility
👎Advertising Accuracy
👎App Stability
👎Customer Support
👎Approval Process
👍Funding Speed
👍Ease of Use
👍Financial Education
👍Reliability
What users like most
Ease of Use
Users appreciate the app's user-friendly interface and ease of navigation.
Financial Tools
Many users find the financial education and credit-building features helpful.
Game Rewards
The app's game rewards and incentives are popular among users.
Common complaints
Customer Support
Numerous users report poor customer service and unresolved issues.
Account Verification Issues
Many users face problems with identity verification and account setup.
Scam Accusations
Several users accuse the app of being a scam, citing issues with redeeming rewards and hidden fees.
Summary by feature
Positive
27%
Negative
73%
Many users express frustration with MoneyLion's bank compatibility, noting that their banks are not supported or recognized by the app. This has led to difficulties in linking accounts, making payments, and accessing funds. Some users report that even after attempting to manually enter their bank information, they were unable to connect their accounts. Additionally, there are complaints about MoneyLion not accepting online banks like Chime and Varo, which has caused inconvenience for those who rely on these services. The sentiment is largely negative, with users feeling that their time and effort were wasted.
App reviews talking about Bank Compatibility:
"...my bank isn’t even on their list of banks. Even entering it manually I couldn’t link it..."
"I kept getting a “security error”. After almost two days of calling and chatting with online help..."
"...my bank not on the list waisted my time and effort"
MoneyLion customer service
Examining how MoneyLion replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Approximately 22% of recent MoneyLion reviews are complaints. MoneyLion responds to all of these, but with a quarter of the complaints being quite harsh, it's clear some users are facing significant issues. While most of their replies are helpful, there are times when they come across as dismissive. MoneyLion could improve by not just replying, but also taking steps to resolve the underlying problems users are experiencing.
Here are the detailed metrics:
3/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
26%
Ignore rate
0%
Negative tone
8%
Other apps like MoneyLion
Select...
4.1
17K Reviews
Monthly fee
Free
Advance amount
$10 - $80
Eligibility
You must have verifiable income, verified card, use funds as specified.
Features
Instant cash advances up to $100, buy now pay later, earn rewards, bill management
3.7
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
US residents 18+ with bank accounts eligible upon Beem's assessment.
Features
Instant cash advances up to $1,000, flexible repayment, expense tracking, credit monitoring, tax filing assistance.
4.7
500K Reviews
Monthly fee
$8
Advance amount
$10 - $350
Eligibility
You must be 18+, with US bank account and steady income.
Features
Instant cash advances up to $350, no interest or credit checks, line of credit building credit history, automatic savings.