Vola Finance User Reviews

Positive

1%

Negative

99%

Many users express serious concerns about Vola Finance's handling of personal information and security. A recurring theme is the app's alleged misuse of user data, with several reviewers claiming that their information was sold or used without consent. Users report being charged without receiving the promised services, and some mention difficulties in deleting their accounts or unlinking their bank information. The sentiment is overwhelmingly negative, with many labeling the app as a scam and warning others against sharing their personal details.

App reviews talking about Security & Privacy:

"...they sell your info and charge you without assisting any problems..."

"This company Vola will steal your information..."

"...Beware this place just wants all of your personal information and that’s all."

Positive

1%

Negative

99%

Many users complain about the difficulties in canceling their subscriptions with Vola Finance. They report being charged monthly fees even after attempting to cancel, with some having to resort to their banks to stop the charges. The customer service is often described as unresponsive, with emails and calls going unanswered, leaving users frustrated and feeling scammed. The sentiment is overwhelmingly negative, with users expressing distrust and dissatisfaction, as they feel trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...they keep charging you every single month even after you try to cancel..."

"I’ve emailed them multiple times but they keep charging me..."

"...I cancelled my subscription months ago - just found out I'm still getting charged..."

Positive

1%

Negative

99%

Many users complain about Vola Finance's advertising being misleading. A common issue is the promise of a $300 cash advance, which users report is rarely offered, with most only qualifying for much smaller amounts like $20 or $55. Additionally, the app advertises instant cash advances, but users often experience delays of up to two business days. The subscription fee is another point of contention, as some users were led to believe it starts at $1.99, only to find out it costs $8.99 or more. Furthermore, the app's compatibility with certain banks is unclear, leading to frustration when users discover their bank isn't supported after going through the setup process. Overall, the sentiment is negative, with users feeling deceived by the app's promises.

App reviews talking about Advertising Accuracy:

"...the $300 advance is a lie. You might get as much as $55..."

"Don't use this app if you need cash advance quickly this is a scam..."

"...False advertising you don’t qualify for anything..."

Positive

2%

Negative

98%

Many users express frustration with Vola Finance's bank compatibility issues. A significant number of reviews highlight that the app does not support popular banks like Chime, Varo, and even major institutions like Chase and Bank of America. Users report being misled by the app, as it often allows them to go through the entire setup process only to inform them at the end that their bank is not supported. This has led to a sense of wasted time and effort, with some users feeling that the app is a scam designed to collect banking information without providing the promised services. The sentiment is overwhelmingly negative, with users calling for more transparency about which banks are supported upfront.

App reviews talking about Bank Compatibility:

"...I tried to link my bank account but I received an error that stated that my bank was not supported..."

"Doesn't support chime for whatever reason."

"...I have Chase and the app says my bank is accepted... This is a scam."

Positive

4%

Negative

96%

Many users express frustration with the approval process for cash advances on Vola Finance. A common issue is being stuck in a loop where the app repeatedly prompts users to select a tier, even after they have already paid for one. Others mention that despite meeting all stated requirements, such as having a sufficient account balance and recurring deposits, they are still denied advances without clear reasons. Some users are also disappointed by the app's inability to connect with certain banks, which hinders their ability to qualify for an advance. Overall, the sentiment is negative, with users feeling misled and finding the process cumbersome and ineffective.

App reviews talking about Approval Process:

"...Literally will not let you take the advance offered. Keeps saying something about tiers..."

"Everytime I press the advance button it’s keeps taking me the choose a new tier level..."

"...app will not connect to my Chase account I have thousands of dollars deposited..."

Positive

3%

Negative

97%

Many users complain about the Vola Finance app's stability, citing frequent crashes, login issues, and verification problems. A common frustration is the app's tendency to log users out or reset progress when they switch screens to retrieve verification codes. Several users report being unable to complete the sign-up process due to persistent errors or not receiving necessary codes. Others mention that the app fails to connect with their bank accounts or repeatedly asks for verification even after it's been completed. Overall, the sentiment is overwhelmingly negative, with users expressing dissatisfaction over the app's unreliability and poor customer support.

App reviews talking about App Stability:

"...everytime you have to exit the screen to get the codes they send it closes the entire app and forces you to restart the process..."

"I can’t even complete signing up??!! I got as far as getting a verification code sent to my email..."

"...app won’t save my progress if I leave the app to check my email for their verification code..."

Positive

3%

Negative

97%

Many users express frustration with Vola Finance's subscription model, describing it as misleading and difficult to cancel. The app often charges users a monthly fee, ranging from $3.99 to $10.99, without delivering the promised cash advances. Users report being stuck on a free tier despite paying for a subscription, and some mention that the app redirects them to the tier selection page without allowing them to proceed. Additionally, customer support is frequently criticized for being unresponsive, leaving users feeling trapped in a subscription they cannot cancel. The sentiment is overwhelmingly negative, with many users feeling scammed by the subscription fees and the lack of service.

App reviews talking about Subscription Model:

"...Makes you pay extra for the cash advance tier, and then once you do, you end up on the same exact tier you were before..."

"They will make you subscribe and to their service which is uncancellable!"

"...subscription successfully made for app to continuously state an error message of: 'Please reconnect your bank account'..."

Positive

10%

Negative

90%

High fees are a common complaint among Vola Finance users, with many expressing frustration over being charged fees without receiving the promised cash advances. Users frequently mention being charged $2.99 or $3.99 for services they never received, and some report difficulties in canceling subscriptions or getting refunds. The sentiment is overwhelmingly negative, with several users labeling the app as a scam due to these unexpected charges and poor customer service. Despite some users finding the app helpful, the majority are dissatisfied with the fees and the lack of transparency.

App reviews talking about Fees & Costs:

"...charged 2.99 for nothing because I couldn’t even get a loan..."

"They stole $2.99 out my bank account and deactivated my account."

"...charged a fee under a pretense that I would be qualified for a cash advance..."

Positive

11%

Negative

89%

Customer support is reported to be extremely lacking for Vola Finance. Many users express frustration over unresponsive or non-existent support, with numerous emails and calls going unanswered. Some users report waiting weeks or even months for a response, if they receive one at all. The sentiment is overwhelmingly negative, with users feeling abandoned and scammed, as they struggle to resolve issues or cancel subscriptions. A few positive reviews mention prompt responses, but these are rare and overshadowed by the majority of complaints.

App reviews talking about Customer Support:

"...I emailed support but no response so far..."

"They have no customer service at all..."

"...I’ve sent over 5 emails and nobody can answer my question..."

Positive

23%

Negative

77%

Many users express frustration with Vola Finance's cash advance amounts, often finding them too low to be of practical help. A common complaint is being stuck at a $20 advance limit despite timely repayments and steady income, with some users mentioning that even after months of use, their advance amounts never increase. Others are surprised by sudden downgrades in their advance tiers, dropping from higher amounts to as low as $15 without clear reasons. The requirement to maintain a $150 average balance to qualify for higher advances is also criticized, as it seems counterintuitive for those seeking financial assistance. While a few users appreciate the service for its ease of use and gradual increase in loan amounts, the sentiment is largely negative due to the perceived inadequacy of the loan amounts offered.

App reviews talking about Loan Amounts:

"...I was shocked to see that I was dropped to the free tier and only had an option to upgrade where I qualified for a $15 advance..."

"Been using the app and paying on time and it’s always $20.00…. Really??"

"...3.99 for subscription and they gave you 15 cash advance to buy 1 water..."

Positive

24%

Negative

76%

Many users express frustration with Vola Finance's funding speed, highlighting that the app often takes 2 to 3 business days to process cash advances, which is too slow for those in urgent need of funds. Some users mention that even after repayment, there is a waiting period before they can borrow again, which can be inconvenient. A few users appreciate the app for its reliability once the funds are received, but the overall sentiment leans negative due to the delays in receiving advances. The lack of instant transfer options, unless using a Vola card, is a common complaint, and some users feel misled by the app's advertising of 'instant' advances.

App reviews talking about Funding Speed:

"...Repayment processing is extremely slow, you’ll have to wait 5-6 days after repayment to borrow again..."

"Takes two business days to advance, too slow for me..."

"...if you’re in a pinch and need it quick, don’t even bother. You’re likely going to be waiting at least 2 days..."

Positive

54%

Negative

46%

Users generally appreciate Vola Finance for its flexible repayment terms, with many praising the option to extend repayment dates in case of emergencies. This flexibility is highlighted as a standout feature, making the app convenient for those who need a bit more time to repay. However, some users express frustration with the slow repayment processing, noting that it can take several days for repayments to be recognized, which delays their ability to borrow again. A few users also report issues with the app charging their accounts before the agreed repayment date, leading to negative balances and stress. Overall, while the repayment flexibility is well-received, the processing speed and occasional premature charges are points of concern.

App reviews talking about Repayment Terms:

"...I love that I can extend my repayment if I need to."

"Repayment length is more than reasonable..."

"...repayment flexibility is top notch feature."

Positive

69%

Negative

31%

Users praise the Vola Finance app for its ease of use, with many highlighting its straightforward and user-friendly interface. Several reviews mention how simple and quick the app is to navigate, making it accessible even for those who might not be tech-savvy. However, a few users have encountered difficulties, such as issues during the sign-up process or navigating the app, which suggests that while the majority find it easy to use, there are occasional hiccups. Overall, the sentiment is largely positive, with users appreciating the app's simplicity and the assistance it provides in financial management.

App reviews talking about Ease of Use:

"...The app is pretty simple to use..."

"This was the easiest app to use..."

"...App is actually very straight forward and user friendly."

Positive

100%

Negative

0%

Users praise Vola Finance for its reliability, highlighting its consistent performance in providing quick cash advances without issues. Many appreciate the app's ease of use and its ability to deliver funds promptly during emergencies. The flexibility in repayment terms, such as the option to extend repayment periods, is a notable advantage mentioned by users. Customer service is also commended for being responsive and helpful. Overall, the sentiment is overwhelmingly positive, with users recommending the app for its dependable service.

App reviews talking about Reliability:

"...App works good never had any issue always there when I need it..."

"Love this App and Customer service! Reliable..."

"...it’s never any issues. It’s definitely convenient..."

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